Grievance Officer
Owner-approved for publish — not counsel-reviewed.
Published under Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and under the Consumer Protection (E-Commerce) Rules, 2020.
1. Officer details
- Name
- Manish Jagdish Thatte
- Designation
- Grievance Officer (sole director of the operating company)
- Company
- Saptarang Ventures (OPC) Private Limited, CIN
U43900MH2023OPC413456 - Address
- C-102, Acropolis Apartments, Thatte Nagar, Gangapur Road, Nashik – 422005, Maharashtra, India
- [email protected]
Write “Grievance” in the subject line so the complaint is routed on the statutory clock below rather than treated as ordinary support mail. That address is the only published contact channel — there is no phone line to publish and we will not print one we do not answer.
2. What to send
To be actionable a complaint should carry:
- your name and an email address we can reply to;
- the URL, listing slug, API key prefix, or payment reference the complaint is about;
- what happened, and what you want done about it.
3. Redressal timeline
- Acknowledgement within 24 hours of the complaint reaching the address above.
- Disposal within 15 days of receipt, with reasons for the decision taken.
- Complaints in the narrow categories the IT Rules single out — content exposing a person's private area, showing them in full or partial nudity or in a sexual act, or impersonating them, including artificially generated material — are acted on within 24 hours of a valid complaint.
- Where a complaint is really a refund request, the Refund and Cancellation Policy decides the outcome and this page decides the clock.
These timelines are the statutory ones and they bind us. They are separate from ordinary product support, which is founder mail on the same address and answered in days, not hours, with no SLA attached.
4. What this channel covers
- Complaints about APIBroker itself — billing, access, keys, quotas, suspension.
- Complaints about a listing published on the hub by a provider, including an API that does not behave as its listing describes. The hub is a curated catalogue and a proxy; the upstream API remains the provider's product and its own terms still apply.
- Content complaints — material on the hub that is unlawful, infringing, or in the categories named above.
- Privacy complaints. These can also go straight to the routes on the Privacy Policy and Data retention pages; either way they land with the same person.
5. If you are not satisfied
If the decision does not resolve the matter you keep every remedy you already had — consumer forums, the National Consumer Helpline, or the courts of Nashik, Maharashtra as set out in the Terms of Service. Using this channel first does not waive anything.